Service, billing and support

Service terms

Editing, HTML previews and quote preparation are free. Paid generation requires a separate confirmation, an active subscription, sufficient credits and service availability. Motion boxes are instructions, not pixel-perfect masks or a guarantee of a particular result.

New monthly plans before tax: Starter KRW 49,000 / 450 credits; Studio KRW 99,000 / 1,000; Publisher KRW 179,000 / 2,000. Existing purchases keep their stored credits. Active subscribers may request 100 / 300 / 1,000 additional credits for KRW 10,000 / 30,000 / 100,000. Taxes and the final total are confirmed in a quote after reviewing the country and transaction. Local-currency payment is not implied.

Payment availability and permitted methods follow the verified status in your signed-in Billing page. Saved-card subscriptions are not yet open to general customers. Bank transfer follows request → accept the tax-inclusive quote → operator issues a tax invoice or invoice outside the platform → transfer → verified receipt, with manual monthly renewal. One-time card orders do not become automatic subscriptions. Cross-border invoicing and transfer availability require individual confirmation. Requests alone never take payment or grant credits.

When saved-card billing is enabled for your organization, registration and subscription start require separate consent. Registration alone does not charge. Confirm the tax-inclusive KRW amount, monthly credits, first payment, next charge time and cancellation conditions before the final start confirmation. The first payment is then submitted and the consented amount renews on the original monthly Korea-time anchor; months without that day use their last day. Changes to price or conditions require new consent. Stop future charges in Billing while retaining paid access. An in-flight charge is resolved once; an unclear response is not resubmitted before verification. There is no automatic credit top-up.

The first monthly period starts when payment is verified. Included credits remain valid for that period and the immediately following period. Purchased credits do not expire; after cancellation they are retained for use upon resubscription. Manual renewal is requested each month. Credits for a prepaid next period are granted when it begins. Saved-card renewals follow the separate consent and schedule above; missed or declined periods are not automatically collected in a catch-up charge.

You must hold the necessary rights to uploaded art, text, music and likenesses. Uploading does not transfer source ownership to us. Use generated results in accordance with model terms and third-party rights. We will not publish your work in our portfolio without separate consent.

Cancellation & refunds

Requests may be cancelled before invoicing. Subscription cancellation stops renewal after the last paid period; cancellation and a monetary refund are separate requests.

You may request a full refund within seven days of payment if the order's service period has not started, or neither the service nor its granted credits has been used. Mandatory withdrawal and refund rights prevail. Passing seven days or using part of a service does not automatically rule out every refund.

Mid-period or partially used purchases are reviewed against actual usage, reservations and remaining service. Used top-up credits are valued at the actual purchase unit price; no separate cancellation penalty is added. We explain the calculation before repayment. Partial refunds currently require manual review, not automatic settlement.

Unused reserved credits for confirmed failed generations are released through reconciliation. Pending jobs are checked before retrying. A preference difference in a successfully generated result is distinct from a technical failure; quality concerns can still be submitted with the job ID.

Request review in Billing or by support email. We aim to first respond within two business days and provide a review update within five business days after receiving the required evidence. Applicable statutory repayment deadlines take priority. Refunds are monetary after payer/account verification; credits do not replace mandatory refund rights.

Privacy notice

We process account email/authentication data, organization/project/uploads, job history, business and billing contacts, and payment/refund evidence for service delivery, security, billing and support. Do not include bank/card passwords or identification numbers in manuscripts, images, inquiries or email. Remove personal data not needed for the task.

Only the dedicated enabled HTTPS card form, with separate processing consent, transiently uses the card number, expiry, first two card-password digits and the date of birth or business registration number required by NICEPAY to issue a billing key. We do not store the card number, password or identity input in service databases or logs. We retain only an encrypted billing key, card brand/last four, consent and payment evidence under organization-scoped access. The key is used only for authorized monthly charges and removal; an unclear removal response requires provider verification before retry. Do not send card information through support. Payment-provider contract, security review and required privacy disclosures must be confirmed before general enrollment opens.

We use Vercel hosting/private file storage, a Neon PostgreSQL database in the United States and our worker server. When you submit an inquiry or we send an account recovery email, the email address and message content go to Resend and are stored in the United States. Inquiry messages may include your name, company, request and supplied material URLs.

Running external AI analysis sends extracted text, book information and thumbnails over HTTPS through fal → OpenRouter → Google Gemini. Analysis requests include a setting to disable fal request/response JSON storage. This does not establish zero retention by every provider in that route.

The default model for new video quotes is MiniMax H3. New selections, including Seedance 2.0 Fast / 2.5, send images or their access URLs, prompts and video settings over HTTPS through fal to the selected model provider. Existing jobs retain the provider route stored in their quote, including direct BytePlus ModelArk transmission where saved; failures do not trigger automatic switching to another paid provider. Voice generation sends narration text, language and selected voice settings through fal to MiniMax. An HTML preview is not itself a video-model call.

For existing direct BytePlus jobs, BytePlus Pte. Ltd., Singapore, operates the platform; the contracting entity may be an affiliate under the applicable agreement/order. That direct API region is Johor, Malaysia (ap-southeast-1). Published processing guidance also covers Malaysia, Indonesia and the EU/EEA. Neither the operator's location nor this endpoint guarantees processing exclusively in Singapore or Johor.

BytePlus video task records are queryable for seven days; result URLs last 24 hours. These are not universal deletion deadlines. Published guidance states that safety-filter-triggered inputs/outputs are retained in Malaysia for 180 days. Public terms restrict training without separate opt-in but allow necessary support/security retention. We cannot guarantee no training or zero retention without checking account consent and applicable terms.

For fal-routed video/voice, request and response JSON uses fal's default 30-day retention for job-status reconciliation and settlement. We request a 24-hour lifetime and owner-only access on the supported CDN (v3b) for output media. These controls do not guarantee deletion or private access for input files, other CDNs or partners' internal retention, and do not apply to direct BytePlus routes.

To decline external AI transfers, do not run the relevant analysis/generation and contact support below to register your refusal. You can continue free HTML editing, but not external AI analysis/generation. Hosting, storage and email processing are separate from this choice.

Projects and results have organization-scoped access. Contact support for access, correction, deletion or account closure. Data no longer required is reviewed for deletion; legal retention and unsettled/disputed records are handled separately with the reason and period explained. This is not a promise of immediate automated deletion or indefinite retention.

We will complete model-specific processing countries, recipient entities/contacts and account-contract retention/use disclosures before general paid launch, with consent where required. This notice and storage controls do not guarantee no training or zero retention by all partners, or completion of cross-border transfer requirements. Send privacy requests to the operator's support contact below.

Support

Email glenn.kim@twostepsahead.co.kr · phone +82 10-9990-7868. Hours: weekdays 10:00–18:00 Korea time, excluding Korean public holidays. First response target: two business days. Complex billing or quality cases receive a schedule and any evidence request. This is not 24/7 staffing or a recovery-time guarantee.

Include your organization, account email, project/order ID and incident time. Do not email API keys, passwords or an entire sensitive manuscript. English and Japanese inquiries are accepted; translation assistance may be used.