Service, billing and support

Service terms

Editing, HTML previews and quote preparation are free. Paid generation requires a separate confirmation, an active subscription, sufficient credits and service availability. Motion boxes are instructions, not pixel-perfect masks or a guarantee of a particular result.

Monthly plans before tax: Starter KRW 49,000 / 450 credits; Studio KRW 99,000 / 950; Publisher KRW 179,000 / 1,750. Active subscribers may request 100 / 300 / 1,000 additional credits for KRW 10,000 / 30,000 / 100,000. Taxes and the final total are confirmed in a quote after reviewing the country and transaction. Local-currency payment is not implied.

Card payments and automatic renewal payments are being prepared. Once collection opens: request → accept the tax-inclusive quote → operator issues a tax invoice or invoice outside the platform → bank transfer → verified receipt. Cross-border invoicing and transfer availability require individual confirmation. Requests alone never take payment or grant credits.

The first monthly period starts when payment is verified. Included credits remain valid for that period and the immediately following period. Purchased credits do not expire; after cancellation they are retained for use upon resubscription. Renewal is requested each month. Credits for a prepaid next period are granted when it begins.

You must hold the necessary rights to uploaded art, text, music and likenesses. Uploading does not transfer source ownership to us. Use generated results in accordance with model terms and third-party rights. We will not publish your work in our portfolio without separate consent.

Cancellation & refunds

Requests may be cancelled before invoicing. Subscription cancellation stops renewal after the last paid period; cancellation and a monetary refund are separate requests.

You may request a full refund within seven days of payment if the order's service period has not started, or neither the service nor its granted credits has been used. Mandatory withdrawal and refund rights prevail. Passing seven days or using part of a service does not automatically rule out every refund.

Mid-period or partially used purchases are reviewed against actual usage, reservations and remaining service. Used top-up credits are valued at the actual purchase unit price; no separate cancellation penalty is added. We explain the calculation before repayment. Partial refunds currently require manual review, not automatic settlement.

Unused reserved credits for confirmed failed generations are released through reconciliation. Pending jobs are checked before retrying. A preference difference in a successfully generated result is distinct from a technical failure; quality concerns can still be submitted with the job ID.

Request review in Billing or by support email. We aim to first respond within two business days and provide a review update within five business days after receiving the required evidence. Applicable statutory repayment deadlines take priority. Refunds are monetary after payer/account verification; credits do not replace mandatory refund rights.

Privacy notice

We process account email and authentication data, organization/project/upload data, job history, billing contacts, business details and payment/refund evidence for service delivery, security, billing and support. Do not send account passwords, card passwords or national identification numbers.

The service uses Vercel hosting/private storage, Neon PostgreSQL and our worker server. Executing paid generation may send required images and prompts to fal and the selected model provider. An HTML preview is not a video-model call. Provider processing locations, retention and required cross-border disclosures still need confirmation before opening collection and general paid generation.

Projects and results have organization-scoped access. Contact support for access, correction, deletion or account closure. Data no longer required is reviewed for deletion; legal retention and unsettled/disputed records are handled separately with the reason and period explained. This is not a promise of immediate automated deletion or indefinite retention.

This notice describes the current service and preparation scope. A completed privacy policy specifying processors, international transfers and retention periods will be provided before general paid launch, with separate consent where required. Privacy requests use the operator's support contact below.

Support

Email glenn.kim@twostepsahead.co.kr · phone +82 10-9990-7868. Hours: weekdays 10:00–18:00 Korea time, excluding Korean public holidays. First response target: two business days. Complex billing or quality cases receive a schedule and any evidence request. This is not 24/7 staffing or a recovery-time guarantee.

Include your organization, account email, project/order ID and incident time. Do not email API keys, passwords or an entire sensitive manuscript. English and Japanese inquiries are accepted; translation assistance may be used.